Last updated: January 2025
🌿 We want you to love every Euphoric Glam product. If something isn't right, we'll make it right.
Return Eligibility
We accept returns and offer refunds in the following situations:
- You received a damaged or defective product
- You received the wrong product (different from what you ordered)
- The product arrived with a broken seal or tampered packaging
- The product was missing from your order
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns for:
- Opened skincare products (unless defective)
- Products that have been used more than once
- Products returned without original packaging
- Sale or discounted items (unless defective)
How to Initiate a Return
To request a return or refund:
- Contact us within 7 days of receiving your order
- WhatsApp us at 0333-0409475 or email admin@euphoricglam.com
- Share clear photos/video of the damaged or wrong product
- Include your Order ID in the message
We will review your request within 24–48 hours and guide you through the next steps.
Refund Process
Once your return is approved:
- Refunds are processed within 3–5 working days
- For online payments (JazzCash, EasyPaisa, Bank Transfer), refunds are made to the original payment method
- For COD orders, refunds are processed via JazzCash or EasyPaisa
- Shipping costs are non-refundable unless the return is due to our error
Exchange Policy
We can exchange a product for the same item if it was damaged or defective. Exchanges for different products are subject to availability and price difference.
Contact for Returns
WhatsApp: 0333-0409475 | Email: admin@euphoricglam.com
