Frequently Asked Questions

Yes! Every single product is formulated with 100% natural, plant-based ingredients. We never use synthetic chemicals, artificial fragrances, alcohol, parabens, or sulfates. You can read the full ingredient list on each product page.

Absolutely. Our formulas are specifically designed to be gentle on sensitive skin. We're alcohol-free, fragrance-free (no synthetic fragrances), and dermatologically gentle. However, if you have known allergies, we always recommend doing a patch test before full application.

Yes, 100%. All our products are completely vegan — no animal-derived ingredients — and we never test on animals at any stage of production. We are proudly cruelty-free.

Natural skincare works differently for everyone, but most customers start noticing visible improvements within 2–4 weeks of consistent daily use. For concerns like dark spots or fine lines, we recommend using the products for at least 4–6 weeks for full results.

All our products have a shelf life of 12–18 months from the manufacturing date (printed on the bottom of the packaging). Once opened, we recommend using within 6–9 months for best results.

Our products are formulated with natural ingredients, but we always recommend consulting your doctor before introducing any new skincare product during pregnancy or breastfeeding, just to be safe.

Yes! We deliver nationwide across all cities in Pakistan including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Peshawar, Quetta, Multan, and all other cities and towns. If you're in a remote area, please WhatsApp us to confirm delivery before ordering.

Standard delivery takes 3–5 working days for major cities. Remote areas may take 5–7 working days. Orders are dispatched within 24–48 hours of confirmation. You'll receive a tracking number via WhatsApp or SMS once your order is shipped.

Yes! Enjoy FREE shipping on all orders above PKR 2,000. For orders below PKR 2,000, a flat shipping fee of PKR 199 is charged. We recommend bundling products together to get free shipping and save more!

Once your order is dispatched, we'll send a tracking number via WhatsApp/SMS. You can use this to track your parcel on our courier's website. You can also WhatsApp us at 0333-0409475 with your Order ID for a status update anytime.

We accept: Cash on Delivery (COD) — pay when your order arrives. JazzCash — send to 0333-0409475. EasyPaisa — send to 0333-0409475. Bank Transfer — please WhatsApp us for bank details. For online payments, please send a screenshot of your transaction on WhatsApp to confirm your order.

Yes, COD is available for all cities and towns across Pakistan. Just select "Cash on Delivery" at checkout and pay when your package arrives. No advance payment needed!

After making the payment, take a screenshot of the confirmation message. Send it to us on WhatsApp (0333-0409475) along with your Order ID. We'll confirm your order and dispatch it within 24 hours.

We offer a 7-day return policy for damaged, defective, or incorrect items. If you received a wrong or damaged product, please WhatsApp us within 7 days of delivery with photos of the product. We'll arrange a replacement or full refund.

Due to hygiene and safety reasons, we cannot accept returns for opened skincare products unless they are defective or damaged. We recommend reading the full product description and ingredient list before purchasing. If you have any questions, WhatsApp us before ordering!

Once your return is approved, refunds are processed within 3–5 working days via your original payment method (JazzCash, EasyPaisa, or bank transfer). For COD orders, we'll process via JazzCash or EasyPaisa.